Do I need to be home for the cleaning?

No, most of our clients provide entry instructions or a lockbox code. We are fully insured and bonded for your peace of mind.

What is your 24-hour satisfaction guarantee?

If you are not 100% satisfied with your clean, notify us within 24 hours and we will send a team back to reclean the problematic areas at no extra cost.

Are your cleaners background-checked?

Yes, every Splash Maids professional undergoes a rigorous background check and in-person interview process.

What is your cancellation policy?

We offer free cancellation up to 24 hours before your booking. Late cancellations may incur a small fee to compensate our cleaners.

Do you bring your own supplies?

Yes, our teams come fully equipped with premium professional-grade cleaning supplies and equipment. We also offer an eco-friendly upgrade upon request.

How do I pay for my service?

Payment is handled securely online after the cleaning is completed.

Let's Start a Conversation.

Whether you have a question about our services, pricing, or need help with an existing booking, our Toronto-based team is ready to assist you.

Get In Touch

Reach out to us through any of the channels below. We strive to respond to all inquiries within 2 hours during normal business hours.

call

Phone

Speak to our customer experience team directly.

(416) 555-0199

mail

Email

For general inquiries and support.

hello@splashmaids.ca

schedule

Operating Hours

Monday - Friday 8am - 8pm

Saturday 9am - 6pm

Sunday Closed

Send a Message

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