Question 1

Do I need to be home for the cleaning?

Accepted Answer

No, most of our clients provide entry instructions or a lockbox code. We are fully insured and bonded for your peace of mind.

Question 2

What is your 24-hour satisfaction guarantee?

Accepted Answer

If you are not 100% satisfied with your clean, notify us within 24 hours and we will send a team back to reclean the problematic areas at no extra cost.

Question 3

Are your cleaners background-checked?

Accepted Answer

Yes, every Splash Maids expert undergoes a rigorous background check and in-person interview process.

Question 4

What is your cancellation policy?

Accepted Answer

We offer free cancellation up to 24 hours before your booking. Late cancellations may incur a small fee to compensate our cleaners.

Question 5

Do you bring your own supplies?

Accepted Answer

Yes, our teams come fully equipped with expert-grade cleaning supplies and equipment. We also offer an eco-friendly upgrade upon request.

Question 6

How do I pay for my service?

Accepted Answer

Payment is handled securely online after the cleaning is completed.

Book Your Cleaning